If your connection passes the two tests above, then it’s likely that Slack is experiencing its own platform-wide outage, and you’ll have to wait until Slack resolves it.
Slack also recommends checking your connection to its service by using its own connection test, which can be accessed at /help/test. Check your connection by attempting to load another website in your browser. If you’re having trouble connecting to Slack, the first thing you need to do is check your own connection. It’s also possible that your connection issues could be on your end. And while there have been instances of the entire platform being down, connectivity issues don’t just stem from worldwide outages.
Apart from anonymous usage data, the company will only see information that employees specifically opt in to sharing, like feedback comments and mood scores.One of the most common issues with Slack is connectivity. On the Team plan: Spill admins at the company can see the number of people who have used Spill, but no one at the company will know who has or hasn't accessed therapy, or be able to read any personal messages or notes. Apart from sessions attended, the company will only see information that employees specifically opt in to sharing, like feedback comments and mood scores. Admins won't ever know what users discuss with their therapist or be able to read any personal messages or notes. On the Starter plan: Spill admins at the company can see who has used therapy, as this plan involves the admin sending therapy booking links to certain employees and sessions are then billed on a pay-as-you-go basis. Both Spill and the company paying for Spill will never be able to access the content of any video therapy sessions. Video therapy sessions are end-to-end encrypted and all messages to and from therapists are fully secure (they can only be unlocked and viewed by the user receiving them) both take place separately from Slack or MS Teams to ensure they are kept separate from work systems.
On all plans: Spill is fully secure and all therapy sessions are confidential.
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